Frequently asked questions:
Here are a range of questions that may help you in regard to the ordering process-
When can I expect my order to be delivered by?
All orders are delivered between approximately 9:30am and 3pm daily, Monday to Friday. We cannot guarantee exact delivery times but it is very rare for deliveries to be made after 3pm. We will try to contact you if there is any reason that your order will be outside of these times.
Can I contact you by phone?
We keep our prices affordable by offering a streamlined web based service. This means that we are not often available to take orders by phone, and we pride ourselves on having a safe, secure and easy to use website. The best way to contact us is by email, and if you want an update on your order you can text us on 02102795505 for a quicker response.
Do you accept orders by phone?
Not usually, as we are often not available to answer calls, but it is very easy to place an order online.
What if I am experiencing problems on the website?
Please email or text me with any issues and I will provide help asap.
What are you payment options?
If you are in NZ you can select bank transfer (allowing time for the transfer to be completed) or alternatively Debit or Credit Card payment by Visa or MasterCard. International orders can be placed used Debit or Credit Card payment (please note that we cannot accept AMEX). If you would like a Paypal invoice sent this can be arranged with 12-24 hours notice also.
Can I order a product that is not available on the website?
We offer a large range of products that utilise our own homegrown blooms, along with a range of other locally sourced flowers. If you would like something a bit different you can always opt for a ‘Pick of the Day’, which is a selection of our freshest seasonal blooms, and varies in design, colour and flower types from day to day. If you wanted something that is not available please feel free to email us and we will attempt to help.
Will you send me a photo of the order?
Yes, we always send our customer a photo of the arrangement unless you specify that you don’t require one. This is a completely free service that we offer.
Where do you deliver to?
We deliver within Hamilton City, New Zealand. We also deliver to the rural areas of Newstead, Matangi, and Tamahere, as we are based in Newstead. There is no extra delivery fee to these areas. Our delivery zones are based on the postcode area. Please contact us with any queries regarding delivery.
What happens if the person you deliver to isn’t home?
We have a policy to leave arrangements on the doorstep at the address, or in a place instructed by you. We will always attempt to place the flowers in the safest spot we can, and under shelter / out of the sun where possible.
What happens if I gave you the wrong address?
If we haven’t yet completed the delivery we may be able to re-deliver to the correct address. If the order has been delivered it is out of our control.
What happens if the flowers are going to the hospital?
Usually all of our hospital deliveries are completed between 12 (midday) and 3pm. They are delivered to the hospital mail room and the staff at the hospital will take them to the patient. We can not accept any responsibility for orders that are in the hospital system if the patient is discharged / sent home. Unfortunately in these cases the flowers will need to be collected by family or friends. We recommend that you check when a patient is likely to be discharged (when possible) before sending flowers.
Do you use fresh flowers?
Our flowers are incredibly fresh, and we have a great reputation for having our arrangements last for a good amount of time.
Are your flowers wet wrapped/ or in water or floral foam?
Yes we always include either a wet wrap on our bouquets or floral foam in all of our container designs. We recommend container designs such as ‘Gift Boxes’ or ‘Gift Bags’ for ease of transport if you are going to be moving them in the car or traveling for a long distance trip with them.